Know how to troubleshoot and resolve issues with your heater if you encounter no hot water during your stay.
Warning: Please note that this article is designed specifically for guests. If you are a host seeking assistance, we recommend visiting support.huswell.com/host for the most relevant information.
If you encounter issues with hot water in your accommodation, please follow these steps:
Kitchen Hot Water Issues
If the problem is only with the kitchen hot water:
-
-
- Locate the boiler under the sink.
-
No Hot Water or Sanitary Hot Water Issue
If the issue affects sanitary hot water or there's no hot water in the accommodation, follow these instructions:
-
Check the Boiler Display:
- If the pressure is below 1 bar, you need to increase it.
-
Locate the Two Red Valves Underneath the Heater:
- These valves are on a metal pipe. One valve is visible in the sample picture below, and the other is on the opposite end of the pipe.
-
Open Both Red Valves:
- Turn them 90 degrees.
-
Monitor the Pressure on the Display:
- When the pressure reaches between 1.5 to 2 bar, close both valves by turning them 90 degrees back to their original position.
-
Reset the Heater:
- If you still don't have warm water after this process, switch the heater off, wait a moment, then switch it back on.
- If you still don't have warm water after this process, switch the heater off, wait a moment, then switch it back on.
If the issue persists after following these steps, please contact us for further assistance with a picture of the boiler screen and the valves underneath the boiler.