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Example of the online check-in

A smooth guest arrival experience

Warning: Please note that this article is designed specifically for hosts. If you are a guest seeking assistance, we recommend visiting support.huswell.com/stay for the most relevant information.

Imagine a guest arriving at your vacation rental property. With our streamlined online check-in process, they can check in easily through an intuitive app. Here’s how it works:

  1. Before Arrival: Once the guest confirms their booking, they receive a link to the app where they can complete their online check-in. This includes uploading a valid ID for verification and reviewing property-specific details such as house rules and check-in instructions.
  2. Keyless Entry: Instead of meeting in person to hand over keys, the guest will receive a unique access code for keyless entry. This is sent directly to the app before their arrival, ensuring they can go straight to the property upon arrival without needing to contact the host.
  3. Property Information: Along with the access code, the guest is provided with additional information about the property, such as Wi-Fi details, emergency contacts, and instructions on how to use key amenities like heating or air conditioning, when this information is provided.
  4. Ongoing Support: During their stay, the guest can use the app to reach out for support if they have any questions or require assistance, ensuring a seamless experience from start to finish.

This online check-in process eliminates the need for manual check-in procedures, offering convenience and security for both guests and property owners. By automating the process, you free up your time while enhancing the guest experience.