How do I contact support?
HUSWELL provides multiple support channels for hosts to ensure comprehensive assistance and effective communication, 24/7.
Warning: Please note that this article is designed specifically for hosts. If you are a guest seeking assistance, we recommend visiting support.huswell.com/stay for the most relevant information.
Need Support? Choose from 6 Different Contact Options – Available 24/7!
At HUSWELL, we make support easy, fast, and accessible. No matter your question, we offer six different ways to get the help you need—anytime, anywhere.
For the quickest response, we recommend chatting with Anna, our AI assistant. If she can’t resolve your request, submitting a support ticket is the next best option. You can also reach us via WhatsApp, Facebook Messenger, phone, or directly through your Account Manager for more complex matters.
💡 Before reaching out, please have your account/listing/reservation details ready so we can assist you as efficiently as possible.
Not Sure Which Option is Best for You?
For the fastest response, we recommend chatting with Anna first. If she is unable to resolve your request, submitting a support ticket is the next best option. If needed, you can also contact us via WhatsApp, Facebook Messenger, or phone.
Suggested contact option:
Option 1: Chat with Anna from HUSWELL
Before anything else, meet Anna, our AI assistant who’s available 24/7 to help with 80% of all questions. She’s smart, efficient, and always ready to assist. Think of her as your personal concierge for all things HUSWELL! Just click the chat bubble in the bottom right corner to start a conversation.
👉 We highly recommend chatting with Anna first before trying other support options. You might be surprised at how quickly she can help! For more about Anna and her capabilities, check out our "Meet Anna" section.
Other contact options:
Option 2: Submit a ticket
The most efficient way to receive detailed assistance is by submitting a support ticket. This allows our support team to thoroughly review your request and provide timely updates and resolutions.
Our ticketing system is designed to ensure that your request is categorized, logged and tracked, enabling us to provide timely updates and resolutions. Additionally, submitting a ticket allows you to select your preferred language for communication, ensuring that you receive support in a way that is most comfortable for you.
❗️ Submitting a ticket (click here) is the quickest and most effective way to receive the support you need in your preferred language!
Option 3: Message us on Facebook
If you prefer using social media, you can contact us through Facebook messenger. Just send us a message, and our team will respond as soon as possible.
Option 4: Send us a WhatsApp
For quick assistance, you can reach us via WhatsApp. Save our mobile support number +32 492 48 11 70 and send us a message. This is a convenient option if you need help on the go and prefer instant messaging.
Option 5: Give us a Call
For urgent matters, you can call our support team at +32 50 66 66 66. Please note that all calls are handled in English only. If you require support in another language, we recommend using one of the options above.
Option 6: Email your Account Manager
For complex or account-specific inquiries that require a more tailored approach, you can reach out directly to your dedicated Account Manager. They can assist with strategic advice, account optimizations, and other personalized support needs.
- 🔹 Don't have their contact details? No problem! Simply ask our support team via one of the options above, and we’ll connect you with the right person.
- 👉 Please note: Your Account Manager should be contacted only if your request is beyond the scope of our general support team. For faster resolutions, we recommend trying Anna or submitting a ticket first.