Huswell Shield - FAQ
Warning: Please note that this article is designed specifically for hosts. If you are a guest seeking assistance, we recommend visiting support.huswell.com/stay for the most relevant information.
Q: What is Huswell Shield?
A: Huswell Shield is a damage protection program designed to safeguard property owners from accidental damages caused by guests. It provides automatic coverage for damages up to €5,000, ensuring a simple and stress-free process.
Q: How does the damage protection work?
A: In the event of accidental damage, Huswell handles the entire process. Property owners don’t need to file complex claims or wait for extended periods for compensation. Everything is managed quickly and efficiently, with minimal paperwork required.
Q: What is covered by Huswell Shield?
A: Huswell Shield covers accidental damages, including:
- Damaged furniture
- Broken dishes or glassware
- Unintentional damage to walls, floors, or appliances
Q: What is not covered?
A: Huswell Shield does not cover:
- Intentional damage
- Theft
- Normal wear and tear
Q: How do I report damages?
A: Reporting damages is simple. Property owners can submit a claim through the Huswell platform or contact our customer service team. Clear photos and a brief description of the damage are typically sufficient to process the claim.
Q: Do I need to pay extra for Huswell Shield?
A: No, Huswell Shield is included as part of our service for property owners. There are no hidden fees.
Q: What if the damage exceeds €5,000?
A: For damages exceeding the €5,000 limit, Huswell will work with the property owner to explore additional solutions through other insurance options.
Q: How does Huswell Shield benefit property owners?
A: Huswell Shield offers a straightforward, fast, and reliable way to handle accidental damage. By removing the hassle of traditional claims processes, property owners can focus on running their vacation rental business stress-free.
Q: Does Huswell Shield replace my personal insurance?
A: Huswell Shield is designed to cover accidental damages caused by guests. It complements your existing insurance but does not replace standard homeowner’s insurance or other liability policies.
Q: How is Huswell Shield different from traditional damage insurance?
A: Traditional damage insurance can involve lengthy claims, extensive documentation, and slow payouts. With Huswell Shield, the process is streamlined: claims are straightforward, documentation is minimal, and payouts are fast and reliable.
Q: Can I adjust the coverage limit?
A: At this time, Huswell Shield offers fixed coverage of up to €5,000 per incident. For additional coverage needs, property owners may choose to explore supplemental insurance options.
Q: What if a guest refuses to acknowledge the damage?
A: Huswell handles communication and mediation with the guest, so property owners do not need to worry. Our system ensures fair and prompt resolution, regardless of guest acknowledgment.
Q: Is there a deductible for Huswell Shield?
A: No, there is no deductible for claims under Huswell Shield. The eligible amount is covered without any out-of-pocket expenses for the property owner.
Q: How do I activate Huswell Shield for my property?
A: Huswell Shield is automatically included as part of our service. There’s no need for activation—it’s ready to protect your property from the moment you list with Huswell.