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How to submit a damage claim?

At Huswell, we protect our hosts with our in-house damage insurance program, Huswell Shield. You may follow this guide to see the step by step process on how to file a claim.

When filing a claim, there are several factors we have to consider. This includes preparing the details of the damage, this may include photos, description, and any invoice or receipt paid by the host to fix the damages.

it is a must that we have all the needed information to ensure that we process the claim efficiently and avoid help you get the reimbursement for the damage as soon as we can.

Claims Timeline:

To ensure we can fully process your claim and explore every available option, we strongly recommend submitting your claim within 12 days from the reservation’s check-out date.

Claims process:

1. Collect all information needed about the damage (cleanliness issues).

  • Date of the incident
  • Brief description of the damage.
  • Before and after photos of the said item.
  • Invoice or receipt showing the cost to repair the damage.
  • If you are unable to send a receipt, we would need to know the price of the item. (e.g. screenshot of the item online if you will purchase it or have it repaired)

2. If you are partnered with TIDYY, you need to contact them to directly report the damage with the prepared items mentioned above. They will then assist you and submit the claim for you.

  • You can reach them via email at support@tidyy.com or by phone via +32 (0)2 320 98 03

If you are not partnered with TIDYY, you may proceed to filling out our damage claim form. Kindly ensure that you have the necessary documentations prepared.

Huswell Shield Claim Form

3. Upon submission of the claim, we will be reviewing your concern and will be updating you within 48 to 72 hours from the time we received the request.

4. After investigating, our Customer Support team will advise you of the outcome of the claim.

  • If APPROVED, we will confirm the amount to be reimbursed and you should receive the funds on the nearest payout date.
  • If NOT APPROVED, we will provide the reason as to why we denied the claim. 

If you need further assistance or clarification on the claim approval, you can always reach out to us by responding to the email sent by our Customer Support agent. You can also contact us through your preferred channel.