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Submit a reservation damage protection claim

Warning: Please note that this article is designed specifically for hosts. If you are a guest seeking assistance, we recommend visiting support.huswell.com/stay for the most relevant information.

To submit a claim under the reservation damage protection, follow these steps:

  1. Identify the damage: Assess the damage caused by the guest during their stay. Take clear photos of the affected areas or items as evidence. Accurate documentation is very important.

  2. Contact support Host@huswell.com: Inform your contact person by mail about the issue. Provide them with all relevant details, including the reservation number, guest information, and the extent of the damage.

  3. Documentation: Submit any necessary documentation, such as photos, repair estimates, or invoices, to support your claim.

  4. Claim review: Your support manager will review the provided information and determine if the damage falls under the reservation damage protection policy.

  5. Resolution: If the claim is approved, compensation will be processed according to the terms of the damage protection policy.

Make sure to report the damage as soon as possible to ensure timely processing of your claim. Your support manager will guide you through the entire process.