Why We No Longer Accept Direct Emails for Support Requests

At Huswell, we are committed to providing efficient and structured support to all our hosts. To improve response times and ensure that every inquiry is properly tracked, we have transitioned away from direct email support. Instead, all support requests must be submitted through our official support channels.

The Main reason - Google, microsoft and yahoo implemented new SPAM rules:

Recent updates from Google, microsoft (hotmail) and Yahoo have made email filtering much stricter in the fight against spam. As a result, we noticed that the majority of customer emails were flagged as spam, leading to missed inquiries and delays in response times. By using our official support platform, we ensure that your requests reach the right team without being lost in spam filters

Other Reasons On Why This Change?

1. Faster Response Times – Our ticketing system allows us to categorize and prioritize requests efficiently, ensuring that your inquiries are addressed as quickly as possible.

2. Better Tracking & Organization – With a centralized system, we can track all conversations in one place, reducing the risk of lost or overlooked emails.

3. Improved Support Quality – Our support agents have better access to relevant information, leading to more accurate and effective assistance.

4. Enhanced Collaboration – A structured support system allows different team members to collaborate on resolving your issues, ensuring a more comprehensive response.

5. Reduced Spam & Missed Emails – Direct emails often get lost in inbox clutter or misrouted; our support platform ensures your request reaches the right team.

How to Contact Huswell Support

To submit a support request, please use one of the following methods:

• Support Portal: Log in to your Huswell account and navigate to the support section.

• Live Chat: Available within your Huswell dashboard during support hours.

• Help Center: Browse our knowledge base for quick answers to common questions.

• Phone Support: Call our support line for urgent issues.

• Community Forum: Engage with other hosts and Huswell experts to find solutions.

• Social Media Support: Reach out via our official social media channels for assistance.

• Automated Chatbot: Get instant responses to common questions through our AI-powered chatbot.

What If I Already Sent an Email?

If you recently sent a support request via email, please resubmit your inquiry through our official channels to ensure it is received and processed.

We appreciate your cooperation in helping us provide better and more efficient support. If you have any questions about this change, feel free to reach out via our support portal!